This Privacy Policy applies to Proactive Physiotherapy Pty Ltd (ACN 125 847 485) Trading as RECLAIM Recovery Consulting Service.
RECLAIM Recovery Consulting Service is bound by the National Privacy principles under the Privacy Act 1988, and is committed to safeguarding personal information that it may hold at any time in respect of any individual.
RECLAIM Recovery Consulting Service respects each individual’s right to personal privacy.
We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information you provide to us.
Our aim is to ensure that your personal information is always secure. RECLAIM Recovery Consulting Service does not sell or rent any personal user information to any third parties. This policy forms part of the terms of use of our website, and describes how RECLAIM Recovery Consulting Service treats all of your personal information.
RECLAIM Recovery Consulting Service collects information about our clients as individuals, businesses and/or as individuals acting on behalf of businesses.
We may also collect types of non-personally identifiable information which our users divulge about other businesses. RECLAIM Recovery Consulting Service does not actively market to children, and we never knowingly ask a person under 18 to divulge personal information.
We collect this information through registration forms, email and/or physical mail we receive from our clients. To receive our services, providing us with personally identifiable information is mandatory because the Government Departments with whom we deal require this information from the claimants.
We do not request personal information from you that is not necessary for the recovery of your monies.
Third-party websites may be available to you through hyperlinks. These websites are not subject to this RECLAIM Recovery Consulting Service online privacy policy. You should review the privacy policy of each individual website you visit via hyperlinks from RECLAIM Recovery Consulting Service websites and assess whether the policy of each website is satisfactory to you before you proceed to use them.
Acting on behalf of someone else
If at any time you provide the personal information of another person to us then you must ensure that person has read and understood this policy and separately consents to that personal information being used and disclosed by us for the above purposes.
The information collected by RECLAIM Recovery Consulting Service will be used solely for the purposes of recovering unclaimed monies to which we reasonably believe you are legally entitled as an individual or as the representative of a business, association, organization or Government Department.
You will not receive additional announcements from us about products, services, special deals, or newsletters.
The information we collect will not be used to create customer profiles.
RECLAIM Recovery Consulting Service only discloses your personal information to those employees or third parties who need to know that information to provide you with our services.
We may share data with:
These third parties will use the information for proof of identity of the claimant for unclaimed monies.
We may also be required or authorised by law to disclose your personal information. For example, we may disclose your personal information to a court or to the Australian Taxation Office in response to a subpoena. We will also disclose information to other persons where you have provided your consent to do so.
If you send information through our Contact Us page on the website or provide your email address over the phone, mail, by email or fax then it may be used to send you information relating to the recovery of money to which we believe you are legally entitled.
If you do not wish to receive any emails from us in the future, please notify us and your email address will be removed from our system.
RECLAIM Recovery Consulting Service maintains strict procedures and standards and takes all reasonable care to prevent unauthorised access to, and disclosure of your personal information. We will take all reasonable steps to protect your personal information from misuse and loss. All copies of personally identifying documents will be safely shredded at the completion of the claim for which they were collected.
This policy represents our policy as at 1 April 2009. We may change this privacy statement from time to time to comply with new laws or industry codes of practice which are developed. It is your responsibility to check this privacy policy from time to time to familiarise yourself with any changes. Although we intend to observe this policy at all times, it is not legally binding on RECLAIM Recovery Consulting Service in any way. From time to time we may regard it as necessary or desirable to act outside the policy. RECLAIM Recovery Consulting Service may do so, subject only to any statutory rights you have under the Privacy Act or other applicable legislation.
If problems arise, users may contact RECLAIM Recovery Consulting Service by emailing or by mail:
The Privacy Co-ordinator
RECLAIM Recovery Consulting Service
P.O. Box 796
Edge Hill QLD 4870
We are committed to resolving disputes within 28 days.
To find out more about the personal information we hold and how it is handled, please call (07) 3030 2770. If you would like more information about the Privacy Act, you can contact the Federal Privacy Commissioner’s hotline service on 1300 363 992.